REFUNDS

1.    We only provide refund for items with manufacturing defects. If you received a product with a manufacturing defect, please follow these steps to initiate the refund process.

Ø  Take a clear picture of the product clearly showing the defect.

Ø  E-mail the picture to our customer support team at support@fibonacciindia.com

Ø  In the e-mail, include the order no., a brief description of the defect, and your preferred choice between a refund or store credit.

Once we receive your e-mail and confirm the manufacturing defect, we will proceed the refund or store credit. Please note that this process may take up to 7 days from the date we receive your mail.

If you have any concern, please feel free to contact our customer support team for assistance.

TERMS AND CONDITIONS

·      Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.

·      If you have received an EMAIL or SMS of order delivered status and if it's not received by you, please email or contact us within 24 hours.
email: support@fibonacciindia.com
phone no.: +91 9729494959

·      The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.

·      In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail support@fibonacciindia.com with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.

·      Upon return of the product, we will fully examine it and notify the customer of their right to a refund (store credit) (if any) via e-mail within a reasonable period of time. We aim to process the store credit refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.